Are Hosted PBX Systems Becoming Popular With Small Businesses?

I think the answer depends on what businesses and business size you are looking at.

For small and even some medium sized single site - or multiple small site - operations the answer is "yes" because that solution makes sense and is supportable for their limited requirements.

Larger organizations, and particularly large organizations with mid to large multi-site operations see far more value (cost/station and feature-set) by implementing their own solution.

Another point of note here is that many companies still view "PBX" as what they want for their phone systems - and envision that as several hunks of metal and wires heating up a closet. Today, products like NEC Sphericall provide software-based, service oriented architecture and wholly client-owned PBX solutions that have cross-site auto-failover for BC and DR, plus they can be virtualized and require little additional hardware investment.

Even hosted PBX systems require additional hardware at the client site.

So I think the concept of hosted PBX is getting popular in general, but most of the activity is in the SMB space, with the balance on the small end.

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